How do I pay?
We have a client portal called “Sweep&Go” where payments are processed and you will receive an email for that with login information. Once the card is added on file under the billing tab the subscription will auto renew once the length of the billing interval has been reached. If you have an appointment booked with a staff member they will add the card for you through the portal and help you with payment in person.
Sweep and Go uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting the terms and conditions, you give Sweep and Go permission to use collected information for advertising and marketing purposes.
This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.
Refund & Credit Policy
We’re committed to providing a high-quality, reliable service every time we visit. Due to the nature of our work, we do not offer refunds or partial refunds once a service has been completed or scheduled. However, if something isn’t done to your satisfaction, please let us know—we’re happy to make it right. In these situations, we may offer a re-service or apply a credit to your account at our discretion. Credits have no cash value and are non-transferable.
When cancelling a service agreement before reaching the end of the agreed upon term the customer agrees to pay 10% of the total value of the agreement
What time will you be at my home?
With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to 4pm.
Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on the way text. We don’t want to bother you at 5am. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.
Do I have to be home when you clean?
No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. If they are not we please ask that they are kept inside for the safety of our technicians. Our team loves all animals - it’s why we started! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.
Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!
What Happens If my Service Day is on a Holiday?
Great question! If your service day falls on a major holiday, we will skip that week's cleanup and perform double dooty the following week. We will still have to charge for the 2 weeks of accumulated poop in the yard but will still be out the following week or day dependent if you are 2x/weekly or not.
Rescheduling & Skipped Services
Due to high demand and limited route availability, we allow each customer to reschedule service once per calendar month. Rescheduling requests must be made at least 24 hours prior to your scheduled service day to be accommodated. While we will always do our best to find an alternative time, rescheduled services are subject to route availability and cannot be guaranteed for a specific day.
If a service is skipped—whether by request or due to access issues (e.g., locked gates, aggressive pets, or unsafe conditions)—that visit will be forfeited and will not be credited or carried over. Regular billing will continue as scheduled, as your service spot is reserved on our route. Additional reschedule requests within the same month may not be accommodated.
Do you disinfect your shoes/equipment?
Yes! We disinfect our shoes/equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs/diseases such as parvovirus.
As the client, you are responsible for maintaining safe access into and out of the yard.
If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please let us know in advance to pause/not charge before the next billing cycle approaches.
We assume no liabilities for damages to yards, gates, pets or other properties.
Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two months prior to any changes.
When using a promo code/discount we require a 3 month commitment period for service. If services are canceled prior to the 3 month period, the total amount for the discount will be billed onto the final invoice.
By initiating service, both parties agree to the above terms and responsibilities. Either party may terminate service (in writing) at any time. Unpaid balances are due within 15 days.
Cancellation Policy
We understand that plans can change, and we aim to be as flexible as possible. You may cancel your service at any time by providing notice to our team. To help us manage scheduling and routing efficiently, cancellations made within 24 hours of your first scheduled cleanup may be subject to a $35 cancellation fee. This helps cover the time and resources reserved for your service. We always recommend reaching out as soon as possible if you need to make any changes, and we’re happy to assist.
